INSURANCE CLAIMS
Helping you understand and get through the insurance claim process.

"We understand how difficult it can be to live in a home that has been damaged by a storm.
At Roots to Roofs, we want to make this process as painless as possible for you."

Alicia Scott | Owner & President | Roots to Roofs​

Solving Your Problems

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INITIALLY VERIFY NEED FOR A CLAIM

The first thing you want to do when a storm hits is to be sure you have enough damage to file a claim. Calls us for your free inspection before calling your insurance company.

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ATTEND ADJUSTER MEETING

We want to be sure all the necessary items are covered in your insurance claim. Sometimes adjusters miss things that we are skilled at catching. We attend this meeting to represent your best interests.

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COORDINATE WORK WITH INSURANCE COMPANY

Once the claim work is finalized, and the scope of work is decided, Roots to Roofs will coordinate all the repairs with the insurance company and the necessary building departments.

INSURANCE CLAIM STEP BY STEP PROCESS

  1. Roots to Roofs will complete a full inspection of your property, evaluating and documenting all damages. We will confirm the need for an insurance claim.
  2. Homeowner to call the insurance carrier and file a claim. You will need details of when the damage occurred and a list of the damages documented by Roots to Roofs.
  3. Homeowner to write down who you spoke to and your claim number.
  4. A claims adjuster will call you back to schedule an onsite inspection. Be sure to let Roots to Roofs know the date and time of this meeting so we can be in attendance. We will act as your representative, ensuring all damages are included in the claim.
  5. Roots to Roofs will handle all direct correspondence with the insurance company after the initial claim call has been made.

Very Efficient and Did a Great Job!

I had hail damage on my roof and had a very high deductible. Tracy their sales agent was very helpful in working with my insurance company and adjusters to show them where all the damage was. Tracy and Alicia came out 4 times before the start of the job to assess damage, work with the adjusters and check the attic ventilation to make sure it would be adequate as I was switching from a Grey Shingle to Black.

They suggested the color change and it made my house look much better. I was initially hesitant about the change due to the potential additional heat in the attic. After analysis they felt the color change would not effect my heat gain that much. The guys that put on the roof and gutters were very efficient and did a great job.

- Curt L.

CLIENT QUESTIONS

WHAT IS THE DIFFERENCE BETWEEN HAIL AND WIND CLAIMS?

Both types of storm damage are very severe. However, hail damage is easier to identify by the homeowner.

Homeowners should understand that insurance companies will process these claims separately and, in most cases, require separate claim numbers and deductibles.

It is in your best interest to have a qualified inspector from Roots to Roofs to determine which damage you have and confirm it’s under the correct category to receive the most coverage for your damage.

FULL COORDINATION OF YOUR INSURANCE CLAIM

UNDERSTANDING YOUR POLICY

We will review your insurance policy with you in detail so you can better understand what damages are covered and what your deductible is for storm damage.

MORTGAGE COORDINATION

Each mortgage company has a different process for handling claims on your property. We specialize in helping you get your paperwork submitted and funds released as quickly as possible so we can get to work.

Warranty & Certifications

We offer a 5-year workmanship warranty on all exterior construction projects and a 1-year warranty on all installed plant materials. We offer roof certifications backed by a 2-5 year workmanship warranty after all repairs have been made per our inspection.

We also offer maintenance packages to prolong each warranty.

Owner & President | Roots to Roofs